Headline Jan 06, 2016/ ''' HOW TO COMPLAIN : *AND GET RESULTS* '''



OF COURSE IF HONEY alone doesn't work,  adding a bit of vinegar might. But rather than insulting-

Point out what will happen if you don't get results. For instance, saying you've been a regular customer for years carries the implied threat that you might not be one in the future.

Being tactful is just as important when dealing with rude strangers   -often the most vexing situation of all because people are reluctant to have public confrontations.

For example : '' If someone cuts ahead of you in line, calmly say, ''I believe these people were next, then us,'' suggests Marilyn Puder-York, a clinical psychologist.

*Speaking up nicely will usually shame the offender into submission.''

When you have a problem, resist the temptation to start at the top. If you call the company president right away, you'll probably be routed to the :

*Vice President in charge of nut-cases*.

If you work your way up to the president, you'll be seen as dogged respectful.And you're likely to get what you want.

People can't do what's beyond their control, however. If a clerk is obstinate and unresponsive thank her for the time., say you know she's done all she could  {even if she hasn't} and ask to speak to- 

''Your supervisor in customer service.'' Persist until you get someone who has the power to change decisions.

Similarly, if your child is having trouble in school and his teacher is hostile, resist the impulse to speak immediately with an administrator. 

By going over the teacher's head, you put the administrator in the in the position of having to defend a faculty member.

Instead, speak with the teacher in private. Don't present yourself as an adversary but as a concerned parent who wants to share information and help solve the problem. If this approach doesn't work-

Then call a department head, the principal or, if necessary, the district superintendent.

Some people spend endless hours   -and money-  complaining about minor matters. For them it's the principle that counts. But most of us need to be selective of our spats.

A financial complaint is worth making only if the possible gain outweighs the time and money spent.

In other disputes there should be some clear-cut potential benefit.

If it's just a matter of venting, take a tip from Jody Rein, who has a drawerful  of complaint letters  never sent:

''Just putting my anger down on paper is usually enough,'' she says, ''especially in situations where I probably don't stand a chance.'' 

Remember, the secret of dealing with the inevitable nuances of life is to first pick your fights-

And then use these strategies to frame your complaints in a way that avoids antagonism -and gets results. 

With respectful dedication to the Parents, Students, Professors and Teachers of the World. See Ya all on !WOW!  -the World Students Society:

''' Truth Served : !WOW! '''

Good Night and God Bless

SAM Daily Times - the Voice of the Voiceless


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